![]() ![]() Why travel agencies need errors and omissions coverage While an E&O insurance policy rarely pays for what goes wrong, it does cover your legal fees when you are sued by a client even.Five questions to ask your clients before you book their travel Over the years, we have found that including the following five questions in your initial conversation with clients will help.Try to make sure yours doesn’t end as disastrously as the one taken by the McLaughlin sisters and their friends. ![]() Many people are taking their first post-pandemic trip. Make sure the ones you are relying on are up to date. It’s also good idea to directly check the websites of the states, cities, and countries you are traveling to, as well as your airline’s website. The CDC also has information for international travel (type “CDC and international travel” into your browser). (Type “travel planner and CDC” into your browser to find it). It features a “travel planner” that allows you to search by city, ZIP code, address, or national park for restrictions at your destination. Also check to see if, like Hawaiian Airlines, the test needs to be done at a specific place.Ī good place to start is on at the Centers for Disease Control and Prevention’s website. Requirements vary by country, and airline, so it’s best to check with both. Most countries require Americans, even those fully vaccinated, to show proof of a negative COVID-19 test within days of arriving, and Americans returning home from overseas are required to show proof of a negative COVID-19 test within the past three days and present it to their airline, according to CDC guidelines. But the United States, which does not have a centralized system to verify vaccine status, is not part of the digital passport program. The European Union, for example, has a digital vaccine passport that is used by its 27 member countries. For one thing, why did the system put in place by the state catch the flaw in Kerri’s and Kim’s uploaded documents, but not in the other three? All five were tested at the same site. “Believe me, I’ve been kicking myself over that ever since,” Kelli said.īut that doesn’t explain everything or exonerate Hawaiian Airlines or the state of Hawaii. The Project Beacon tests were free, while other testing sites charged as much as $160 each ($800 for all five). Kelli says she overlooked that detail, focusing instead on the costs of tests at available sites around Boston. The tests could not be verified because Project Beacon was not one of the dozens of testing sites Travel Safe had approved as “trusted partners.” The state of Hawaii said Project Beacon did not apply to be a partner. There was nothing wrong with that site, or the Broad Institute, which was the lab used to process the tests. Related : The new travel reality: Vaccine requiredĪll five had gone to a testing site run by Project Beacon at Suffolk Downs. But they said they trusted the airline to know best. In retrospect, they should have called a timeout and gotten to the bottom of it at Logan, even if it meant postponing the trip a day or two, Kelli and Kerri said. (The other three stayed, but said they were miserable.) Tears were abundant as Kerri and Kim boarded a flight home, their combined $1,600 in airfare wasted. ![]() For hours, Kerri called everyone she could think of for help, including the governor’s office back in Massachusetts. They would have to quarantine or go home. Kerri and Kim - the ones with red X’s next to their names and no wristbands - were denied entry when Travel Safe agents working for the state of Hawaii said they could not verify their negative test status. But that hardly seemed a possibility, not according to what the airline manager was saying.īut paradise turned into a nightmare. ![]() The McLaughlin group knew anyone without proof of a negative COVID test would be required to quarantine for 10 days, which of course would ruin their vacation. The Hawaiian Airlines manager issued wristbands to Kelli and the two friends, which would allow them through the COVID-19 checkpoint at the airport in Honolulu, but not to the others. ![]()
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